Thursday, February 23, 2017

Introducing Feedback by BugReplay- A Customer Support Tool

Instead of relying on your users to explain what went wrong, wouldn’t it be easier if you could SEE for yourself?

We’re excited to announce that Feedback by BugReplay (“Feedback”) is now in private beta. With Feedback, you can offer your customers can record the problem they encountered on your website and you’ll receive a detailed report that will help you fix the problem faster. Our browser extension creates a synchronized recording of user actions, network traffic & JavaScript logs.