Instead of relying on your users to explain what went wrong, wouldn’t it be easier if you could SEE for yourself?
Your users don’t have to create a BugReplay account and they don’t have access to your account either. All they have to do is press record, retrace their steps, and send the report directly to you.
Feedback fits in seamlessly with all support solutions- drop a Feedback button anywhere you want on your website. It also integrates with Zendesk so users can attach videos to their support tickets.